Tabatha Takes Over by BB
Owners: Jennifer Norfleet and Tiffany Crawford, Best Friends Turned Business Partners
Initial Meeting: Tabatha meets Jennifer and Tiffany. They previously worked together in a salon and suddenly decided to open a salon on their own with no real business plan in place. They are already $35,000 in debt, but Jennifer has most of the debt load because Tiffany had no credit and recently went bankrupt and Jennifer had to secure the loan to start the business. Tiffany’s monetary investment in the business is much smaller than Jennifer’s.
Undercover cameras reveal: Tiffany’s spending is out of control. She’s spending without Jennifer’s approval. Tiffany takes home a paycheck, but Jennifer doesn’t because her husband has a job and Tiffany’s husband doesn’t. Jennifer has five kids and her husband is getting frustrated about the situation. Tiffany is only in the salon three days a week. The partnership is definitely not 50-50. They aren’t seeing customers coming back; their retention rate is low. The staff is passing out Chinese food to the customers. A client is washing her own hair. The aesthetician and receptionist are sitting up front giggling with each other. They both leave and return with beer while a customer is up front not getting any help. The two owners are scared to talk to their staff.
The owners tell Tabatha they are afraid if they make the staff angry, they will quit. Tabatha tells them they are clueless. They have no idea about what’s going on. The only thing Tiffany cares about is getting a paycheck. Jennifer is allowing everyone to walk all over her. Tabatha’s seen enough. They go back into the salon where Tabatha announces she is taking over and everything will be changed by the end of the week.
Inspection reveals: Tacky zebra print all over the place.
Streaks of varnish going down the wall. Salon looks like an institution. It’s like high school because there are nasty notes posted instead of direct communication by management to the staff.
Meeting with the Staff only reveals: The staff say Tiffany doesn’t know what she’s doing and she’s only there 3 days a week. They know too much about Jennifer and Tiffany and their financial situation. They think they overcharge based on their abilities as stylists. They want Tiffany to be the boss. She needs her butt kicked. They think Jennifer is a doormat and she needs to stand up to Tiffany. It’s not worth the tension to one of the stylists to face it every day. The owners are very inconsistent. At least half of the staff have thought about quitting. Mandy, the aesthetician, starts crying because she doesn’t want anyone to quit, but she is tired of buying her own supplies. They all think Bombshells is going down. They want both of the owners to be the boss, and to be successful. Tabatha is not letting the staff off the hook either. She calls out the two who went out for the beer and were acting like Abbott and Costello.
The Assessment reveals: Tiffany’s consultation goes very badly because she needs to ask and listen and not talk over the client. Mandy will be doing a daytime and nighttime make-up look for her client. Her consultation goes a little better. Jennnifer can’t take command of her consultation which is the opposite of Tiffany. Tabatha finds fault with some of the other stylists’ cuts and coloring techniques. Jennifer’s client is happy, but Tiffany’s cut is not so good. Mandy’s nighttime look is too theatrical. Tabatha finds out Mandy has had no formal training and asks her wouldn’t it be nice to do her job without winging it and had more education. Mandy says yes.
Tabatha tells the staff they need more education and the name of their salon Bombshells is misleading because people are not getting a bombshell type experience or results. She sends the staff home for the day, but tells Jennifer and Tiffany to stay behind.
Quality control is lacking. Education is lacking. The staff called Jennifer a doormat and say Tiffany treats her as a doormat all the time. Mandy has never been trained and is having to purchase her own supplies. Her husband had to build her make up counter. They need to have their staff behind them to get out of debt. The staff feels like they care more than the owners about the business. Tabatha tells them they have to both work equally together in order to save their business. Otherwise, they need to forget it.
Tabatha’s test. The next morning, Tabatha finds out Tiffany took money out of the ATM the night before for herself without telling Jennifer. Jennifer is at the end of her rope and she can’t continue on. She tells Tiffany of them can buy the other out or either Jennifer will take over the finances and Tiffany will have no control over any money in the future. Tiffany willingly hands over the financial control. Tabatha is glad Jennifer finally stood up to Tiffany.
The two owners meet Sargent Ken who has many years of military experience. They are going to have a good time according to Sargent Ken. They will be tied together and will have to go through a difficult obstacle course with each other. They do fairly well getting through it together even though Tiffany is the more fit. She is very supportive of Jennifer and helps her through it. It’s the first time Tabatha has seen Tiffany be unselfish. As they are completing the course, they notice the staff at the finish line cheering them on. It meant a lot for them to see the two owners working as a team.
The owners tell the staff they’ve decided Jennifer will be taking over all of the finances and Tiffany cuts up her Bombshells credit card and apologizes to the staff. They all leave for a couple of days so changes can be made to the salon itself. Tabatha cannot wait to get rid of the “Zebra Fest.”
Salon Reopening: The staff and owners walk into a salon with no zebra print in sight. It’s black and white and much more sophisticated looking, befitting the name Bombshell. New mats, new make-up area, new wall paper, new towels, new sterilizer jars, new artwork. The owners get their own shared private office. Each one of the staff brought in symbols for how they need to change for the better. It’s time for the client’s to arrive.
Tabatha has her own make-up artist come in to give Mandy some tips. Everyone seems more at ease and more optimistic about things. Tiffany even gives some of her staff on the job training about coloring.
At the end of the day, Tabatha takes Tiffany and Jennifer into their new private office to discuss things. Tabatha tells Jennifer she needs to use her voice by having staff meetings. She needs to start taking home a paycheck. Weekly meeting need to happen between the two owners. They need to provide their staff consistent leadership. They need to do one mandatory education class per month.
Tabatha also recommends Tiffany be in the Salon more than three days a week. She agrees. When they meet back with the staff, Tabatha informs them she’s taken the liberty to get them a two-day education class from her friend at the Paul Mitchell school. She also arranged private classes for Mandy with a top make-up school in Nashville. Tiffany will be in charge of education and Jennifer will be in charge of finances and they will both present a united front and be better bosses.
Six weeks later, Tabatha finds things have worked out the way they planned when Tabatha left. Tiffany is relieved she no longer has to worry about the finances and Jennifer says the bank account is in the positive now and she’s even taking home a paycheck for herself. Each owner is playing on their strengths and making a success of the business.
Gretchen Rossi’s Bravo Blog by BB
“There’s nothing wrong with being shallow as long as you’re insightful about it.” Dennis Miller
Gretchen has been so busy lately, she’s barely had time to even sit down and watch the episodes herself, but I guess she managed to do it since she took the time to write an extensive blog about the latest one. I’m sure it has nothing to do with what she calls “haters” who have bashed her in the social media outlets lately.
With regard to Slade’s son Grayson’s medical crisis in New York, Gretchen talks ad nauseam about how scary it was for “them” and how stressful and difficult a time it was for her and Slade personally and as a couple. She praises Slade to the nth degree for traveling back and forth to New York. Guest what, Gretchen! AS GRAYSON’S DAD, THAT’S WHAT HE WAS SUPPOSED TO DO! While she bemoans the fact that she and her Sladey were separated a lot during those five months, she pats herself on the back for being there for moral support, making sure he ate and got enough rest, blahbitty, blah, blah, blah. Gretchen should be ashamed of herself for insinuating she has been through any real hardship compared to what Grayson’s mother has been through these past years. Not only has she had to deal with a very seriously ill child pretty much on her own from what I have surmised, but she also had the added stress of not getting the financial support needed from his deadbeat dad. All that while having to watch Slade on national television whoring himself amongst several OC housewives before latching onto one gullible (or dumb) enough to fall for his crock of crap.
Seems Gretchen got some negative publicity on the social media sites about the scene between her and Slade on the couch and she demands that the “haters” listen up. She kind of throws Slade under the bus here by saying HE’s the one who brought up the “starting the family” subject, not her. She was just responding to him when she cried her fake tears about not wanting to be selfish by talking about their future while fate had dealt them such a crappy hand. Poor them. Bad stuff happens to people all the time, Gretchen. Whine about it privately, not on camera. Gretchen tells us, “So for all the haters out there who are claiming that I am being selfish in this moment: first off what show are you watching and second you can suck it!” She’s the second OC housewife who has seen the need to address negative remarks about their behavior in a Bravo blog. Her partner in crime Heather accused viewers of being cyber-bullies in her blog last week. Hey, they both signed up for this, right?
But Gretchen’s not quite finished talking about the trials and tribulations she and Slade have had to endure. “Slade and I continue this journey of trying to start a family of our own, while caring for his son who is in ICU across the country all the while trying to maintain our jobs, our relationship, and not to mention our sanity. Needless to say it was a tough time for us, and we will take you along that roller coaster ride this season with us. I know many families will be able to relate to us in the simple fact that life is just plain hard sometimes and you aren’t always sure how you’re going to make it through these moments of stress, sadness, trials and tribulations. It’s easy to love in the good times and laugh and be merry, but when the going gets tough that’s really a true test of love and commitment and when you see a person’s true colors.” By reading this, anyone who doesn’t know the real deal would believe Gretchen and Slade have been sitting at Grayson’s bedside 24/7 for months on end. Of course WE know that’s not been the case. Although I’m sure Slade has gone through a very tough time with his son’s situation and by extension, Gretchen has felt the effects, it’s no worse than what thousands of other families have endured and on a much more up-close and personal basis I would suppose, especially in Gretchen’s case. As much as I’m not a Slade fan, it’s nice to see that he’s at least stepped up to the plate regarding his son more than it seems he had done in the past.
Gretchen loves Lydia’s mom. Not surprising that she sees nothing wrong with being a lifelong pothead and thinks she’s really cool by going around throwing glitter all over unsuspecting salespeople. Maybe they should go into business together and sell jars of fairy dust. I’m sure there’s a market for it somewhere out there.
Gretchen also thinks Lydia validated her feelings about Alexis in her conversation with Tamra and Heather. We know, Gretchen. Everything you did last season, including the gang up in Costa Rica, was coming from a compassionate place and reflected your genuine love and concern for your cherished friend Alexis. She goes further: “However I do have to question one thing I noticed; Lydia has actually had more to say to Alexis and about Alexis’s questionable actions in these past two episodes than what I had to say in Costa Rica to her. So of course I have to wonder why is it OK for Lydia to say those things to her and have opinions to the other woman, but when I voiced mine (out of sincerely trying to help Alexis see why she was alienating herself from the group) Alexis deemed me a horrible friend and somehow classified as a bully? Was it because Alexis and I were so close that it was too hard to hear from me and easier to blame me as a supposed bad friend than to do some self-reflection? Makes you wonder.” I dunno, Gretchen. Maybe, just maybe, Lydia’s delivery to Alexis seemed to come from a more genuine place as opposed to the gang up she got from the “wrecking” crew of you, Tamra and Heather. Only time will tell where Lydia’s loyalties lie and how Alexis will deal with it.
It’s not surprising to read that Gretchen feels bad for Tamra and the situation with Vicki and their business. One blog commenter has even suggested that the friendship bracelet Tamra gave Gretchen had some kind of curse on it. I mean, how else would you explain Gretchen’s blind devotion to Tamra? Here’s a fact for you. Vicki can work circles around both of you entrepreneurial wannabees, and has been a legitimate business person for years. She has nothing to prove. Gretchen doesn’t think it’s good to mix business and friendships, but didn’t Slade work for Gretchen last season? It’s OK for significant others to work with each other, just not friends I guess. Yeah, that makes perfect sense. You’d better believe that if Tamra had said to Gretchen, “Let’s start a Wine by Wives business together,” she would have been all over it in a hot second.
Lastly, Gretchen goes on to address how fun it was to see Heather light up about being on Hot in Cleveland but not so much fun watching the conflict between Terry and Heather. I’m really not interested in knowing Gretchen’s opinions about their relationship because she’s no expert on the subject by any stretch of the imagination.
So far this week, Gretchen’s blog has annoyed me the most. Up next, a two-fer; Alexis and Lydia.